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$9HUW0DUNHWV 0DJD]LQH 60 www.wateronline.com The Magazine Clean Water Edition State Of Loss How Non-Revenue Water Is Impacting The U. S. Also In This Issue: Next-Generation Arsenic Removal Disinfection Byproducts: Treatment Options And Challenges CONTENTS 4 wateronline.com ■ Water Online The Magazine Editor's Letter 6 Membrane Masters: Learning From The Best Features 8 State Of The States: Emerging Water Loss Regulations In The U.S. Where does your state stand — both statistically and strategically — with regard to water loss? 12 Next-Generation Arsenic Removal A novel process gives spent adsorptive media — and utilities' budgets — new life. Tutorials 18 How To Raise Consumer Confidence In Your Water Utilities already have the resources to deliver the key ingredient: education. 24 Model Behavior: Evaluating Instrumentation And Control In The Coagulation Process An electrical engineer does the math on coagulation process control, using computational modeling to determine best practices. Case Study 27 Meeting The Workforce Reliability Challenge A forward-looking utility responds to workforce retirement with a jobs program worth replicating. Analysis 29 Disinfection Byproducts: Treatment Options And Challenges For Public Water Suppliers Regulated and emerging disinfection byproducts (DBPs) pose sev- eral challenges for water suppliers, but there is a variety of cost- effective cures. Advertiser Index Aclara ...................................................................... C4 Blue-White Industries .............................................. C2 JCS Industries, Inc. ................................................... 9 Kamstrup .................................................................... 3 KROHNE .................................................................... 5 Master Meter .............................................. C1 (Inside) McElroy Manufacturing, Inc. .................................... 13 Myron L Company .................................................... 11 Neptune Technology Group ....................................... 7 Swan Analytical USA, Inc. ....................................... 15 Thermo Scientific Water Analysis Instruments ........ C3 WEFTEC .................................................................. 23 Xylem ..................................................................20, 21 Advertiser Page 2014 Clean Water Edition 4 _ C o n t e n t s _ C l e a n W a t e r M a g 1 4 . i n d d 1 4_Contents_Clean Water Mag 14.indd 1 4 / 2 2 / 2 0 1 4 9 : 3 1 : 1 5 A M 4/22/2014 9:31:15 AM